Our experience, drive for excellence, and intimate knowledge of the customer journey is the heart of our hearing care approach at Creekside Hearing.

Both Rebecca and Michelle went out of their way to make me comfortable and understand what was happening during testing. I am very happy with my hearing aids and recommend anyone with problems hearing to try Creekside Hearing.

Lorane C.

Marie H.

Thank you to the whole team at Creekside Hearing! The entire customer service experience from the first phone call with Michelle to the day I walked out with my Signia 7 hearing aids was absolutely top notch! Excellent product knowledge, every one of my questions was answered thoroughly!

I am very pleased with my hearing aids. My wife and I just spent three days driving to Florida and for the first time in years we could have a conversation in the car! Sometimes with the radio on!

Glad I chose Creekside Hearing!

Darryl U.

I’ve had a fantastic experience with Becca at Creekside Hearing when went in for my well overdue hearing test. I was a bit apprehensive going in, because what if I need hearing aids? But interacting with Becca and Michelle made all of that go away very quickly. The test itself was quite comprehensive, but like the time absolutely flew by. There was no waiting when I arrived, everything that we did was explained in great detail and the test went on flawlessly. Thank You. This is the place to go for all your hearing needs!

Tom H.

Both Michelle and Becca have been genuine and knowledgeable during this process of losing hearing. Gaining their insight with valuable choices for quality hearing aids is second to none. Questions are covered with tact and warmth to understand the process – whether it be the initial screening, assistance with financial options or learning about the care of my hearing aids. They continue to provide care after the sale which can be rare in this day and age. Highly recommend folks see for themselves the excellence these ladies provide!

Anita C.A.

I want to thank Michelle and Makenna for an amazing experience with Creekside. The testing was beyond anything I had ever experienced at other hearing centers. Their testing and equipment went well over anything I had ever gone through before including my hospital testing.

They also helped me with the application for WSIB which I absolutely did not expect. I thank everyone there for my truly amazing experience.

Linda P.

Becca and Michelle are both very knowledgeable and friendly!
I wasn’t sure I needed hearing aids, but after having the tests done, and after Becca explained the results, it became apparent that I could benefit from the use of hearing aids! It is great to be able to hear better thanks to their help! I would highly recommend visiting Creekside Hearing to have a hearing assessment!

Gerry O.

Had a great experience here. Very welcoming staff. They did a comprehensive hearing evaluation, took their time to explain everything from start to finish, and answered all my questions and provided any proofs I needed. Thank you so much for the TLC and all that you do Creekside hearing! We need more caring businesses like you out there.

Lynn A.

I was a little nervous coming in to get my hearing checked and Becca and Michelle gave me a very warm and welcoming reception! The hearing test itself was so easy to do and I had no issues with my hearing as it turned out. My girlfriend that came with me needed a hearing aid as it turned out and Becca was so professional and knowledgeable when offering her a solution. I would highly recommend Creekside Hearing for all of your hearing needs and concerns! Thank you Becca and Michelle for your excellent service!!

Barbara S.

I cannot express the level of professionalism and kindness that I felt was provided by Rebecca and Michelle. From scheduling to testing and follow up, everything was extremely well managed. I have felt so supported and informed throughout the process.

Jacqueline G.

Enjoyed the testing experience in your pleasant location. Getting used to wearing hearing aids. The product is easy to use and very good quality. Thanks for your great service.

Lois B.

The staff at Creekside was amazing.
They helped me with finding the best fit for me and I would recommend anyone to give them a call.

Colin H.

I found Becca and Michelle friendly and knowledgeable. Becca came to my home to test my hearing. She also let me try different hearing aid styles. I really appreciated that they did home visits.

Gerry K.

Becca and Michelle are wonderful to work with and made my experience at Creekside Hearing a lot of fun! I enjoyed the testing and walk through of the results, trying out some cool new hearing aids for the first time. I’ve always wanted better protection while playing my drum kit and ordered custom fitted musicians earplugs. I’ll be putting them to the test at a concert this weekend and at the rehearsal hall. Thanks again for the awesome service and products, ladies!

Ryan K.

Creekside Hearing is a gem of a business here in Waterloo! I didn’t expect a hearing test to be so relaxing yet professional but it really felt effortless. Michelle and Becca do a great job at making you feel welcome and explaining the hearing test process thoroughly. Give them a call!

M Lewis.

From the moment you walk in you are treated like part of the family. They are warm and welcoming and take the time to explain what they are doing and why it’s important to your health. Thank you for putting me at ease! I never felt rushed and the team was so friendly and knowledgeable. I highly recommend Creekside Hearing. You won’t be disappointed.

Ally R.

Professional service and amazing people! I went to discuss some earwax buildup concerns. Highly recommend!

Evangelos T. 

Thank you, Becca and Michelle, for your friendly and professional assistance!! I was struggling with hearing loss for years, and now have new hearing aids. A positive experience all around, and the customer service you both provide is excellent. I really appreciate the support provided after receiving my hearing aids!!

R. S.

I want to thank Creekside Hearing for a very positive experience. The staff were very friendly and informative. Warm decor, comfortable office with state-of-the-art equipment made my visit definitely worthwhile. These people put you at ease and are truly professional. They know their stuff. Given my overall experience I am confident I have chosen the best hearing facility in the area. I highly recommend this business.

Laurie R.

I went here for my first hearing test and it was a very positive experience. The staff are very knowledgeable and kind and make you feel comfortable as soon as you walk through the door. I highly recommend to everyone to use Creekside for your hearing needs!

Charlotte W.

We took my son in to Creekside Hearing as he was having trouble hearing and both ears were full with wax. He is five years old. Becca was amazing with him. She explained everything she was doing, made him feel comfortable and did such a wonderful job. He can hear so much better now. It was also very cool that she could show him the inside of his ear on the screen so he could see what she was doing as well. I highly recommend this place. Thank you Becca and Creekside Hearing!!

Trinity H.

Excellent service and customer care for my mother in-law and husband. Highly recommend this business.

Susan M.

Great experience, staff very friendly and professional. Flexible hours for making appointments that worked with my schedule. Plan on returning on a regular basis to check on hearing needs.

Lois W.