Why Choose Us

Why Choose Us

At Creekside Hearing our experience, drive for excellence, and intimate knowledge of the customer journey is the heart of our hearing care approach. We provide exceptional hearing health care based upon our experiences working in both corporate and private clinics. We value customer service, gaining trust, and building relationships with each client. Access to award-winning hearing aids and modern technology allows us to keep up with the latest innovations in the industry for the benefit of our clients.

  • Evening & Morning Appointments

  • In Home Service on Request

  • Superior Customer Service

  • Access Needs

  • Free Parking

Becca and Michelle are extremely friendly and positive, they are a pleasure to deal with. Professional too. Bravo!

– Matt H.

Great experience, very friendly staff. Knowledgeable and recommend you to seek them for your hearing health.

– Dan D.

It was a great experience. Becca and Michelle both make you feel welcome.

– Shane S.

Convenient, professional and friendly. Very happy with our experience at Creekside.

– Dave K.

Wonderful experience!!

– Laura S.

Becca Faber (Pitts)
Hearing Instrument Specialist

I entered the hearing health field after completing the Hearing Instrument Specialist program in 2018 at Conestoga College. I quickly became very fascinated with the industry and eager to learn more. I have worked in both corporate and private clinic settings, learning and adopting best practices from these experiences.

I first met Michelle (Creekside Hearing Co-owner and Office Manager) professionally in 2020 and realized that we shared the same vision of the importance of customer service. That is when the idea to create Creekside Hearing began, knowing the importance of building a positive hearing health experience.

Born and raised in Guelph, I have a 80-pound dog named Bauer who thinks he’s a lap dog. While in school, I was a competitive gymnast and cheerleader, and had the opportunity to be on Team Canada for cheerleading in 2010 and 2011. I coached gymnastics and cheerleading for 10 years. Prior to becoming a Hearing Instrument Specialist, I completed the Fitness and Health program at Conestoga College. When I’m not working, you can find me spending time with friends and family or watching sports. Go Leafs Go!

Michelle McDonald
Office Manager

As a wife and mother of three boys I am always on the move. I pride myself on finding balance with family and work; I find time to make both top priorities. As an Office Manager that thrives on helping others, going above and beyond with every task is important. I am enthusiastic about helping customers take the steps to better their hearing health and enjoy following them through their progress.

I began my journey to help the hard of hearing in 2007, returning to college after working 11 years in office administration. During my path into hearing health care, I worked for a hearing aid manufacturer during the summers of 2008 and 2009. After completing the Hearing Instrument Specialist (HIS) program at Conestoga College in 2010, I worked for a large, international company, and continued my employment with them over the last 11 years.

In 2020 Becca (Co-Owner and Hearing Instrument Specialist) and I met and began to realize our passion for hearing health care was similar in values and the need to have the best customer service throughout a clients life remained steadily important to us both. When you come to Creekside Hearing we want to make sure you are pleased with our work and know we are committed to going through the steps sharing the journey with you to improve your hearing.

When I’m not working, you can find me playing volleyball, going on walks and socializing with friends.

Makenna Ross
Hearing Instrument Dispenser

I am a recent graduate of the Hearing Instrument Specialist program at Conestoga College, graduating in April 2023! I have the privilege of working here at Creekside while I complete my internship. Before I graduated from this program, I was in the Pre Health and Sciences program at Conestoga College. It was in that program that I learned more about the hearing health industry and quickly found my passion for it. My excitement and love for the industry has only grown now that I am in the clinic every day, and I cannot wait to see where it takes me!

I was born and raised in Guelph! I grew up playing competitive sports such as hockey and softball and got to extend my career and play four amazing years for the Conestoga College softball team in the OCAA. I have a 4-year-old Australian shepherd named Finn who takes up majority of my time when I am not at work – you can find us outside going for runs or playing fetch at the park!